m111 Privacy Policy

What Information We Collect

When you register and use services on the m111 platform, we may collect the following types of information:

• Identity Information: Full name, date of birth, national ID number (for KYC verification).
• Contact Information: Email address, mobile number.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers (for transaction processing only).
• Technical Information: IP address, browser type, device information, cookies, and usage patterns.
• Gaming Activity Information: Betting history, win/loss records, bonus usage details.
• Communication Records: Records of conversations with our support team via live chat and email.

Purpose of Data Collection

We use your information for the following legitimate purposes:

• To create, verify, and manage your account.
• To process deposit and withdrawal transactions.
• To implement responsible gaming policies and verify age.
• To prevent fraud, money laundering, and other illegal activities.
• To share relevant promotions, bonus offers, and updates with you.
• To improve platform performance and enhance the user experience.
• To meet legal obligations and resolve disputes.
• To provide 24/7 customer support in Bengali.

Data Storage and Security

m111 follows industry-leading security practices to keep your personal information protected. Our security framework includes:

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology.
• Secure Servers: User data is stored on secured and controlled servers.
• Access Control: Only authorized personnel can access your information, strictly on a need-to-know basis.
• Regular Security Reviews: We regularly assess and update our security measures.
• Data Minimization: We collect only the information that is necessary and avoid collecting unnecessary data.

However, data transmission over the internet is not entirely secure. While we take every possible precaution, we cannot guarantee the complete security of data in transit. It is your responsibility to keep your account password confidential.

Sharing Information with Third Parties

m111 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:

• Payment Processors: With payment providers such as bKash, Nagad, Rocket, and Upay to process transactions.
• Technology Partners: With trusted technology service providers for platform operations, who are bound by strict confidentiality agreements.
• Law Enforcement Agencies: To competent authorities as required by law or under court order.
• Fraud Prevention: To competent regulatory bodies for the prevention of money laundering and fraud.

All third-party service providers are contractually obligated to comply with our privacy standards. They are not permitted to use your information beyond their designated purpose.

Cookies and Tracking Technology

The m111 website uses cookies and similar tracking technologies to improve your experience. Cookies are small data files stored in your browser.

We use the following types of cookies:

• Essential Cookies: Required for the core functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to analyze platform usage patterns and improve the experience.

You can control cookies by changing your browser settings. However, disabling cookies may limit some platform functionality.

Data Retention Period

m111 retains your personal information for as long as it is necessary to fulfill the purpose for which it was collected, or as required by law. Generally:

• Active account data: For as long as the account remains active.
• Transaction records: For a minimum of five years from the date of the last transaction.
• After account closure: For the period determined by legal and regulatory requirements.
• KYC documents: Retained after verification for the period specified by regulatory rules.

Once the retention period expires, we securely delete or anonymize your information.

Your Rights

As our user, you have the following rights:

• Right to Know: The right to know what information we collect about you and how we use it.
• Right to Correction: The right to request correction of any inaccurate information in your account.
• Right to Deletion: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request restriction of data processing in certain circumstances.
• Right to Opt Out of Marketing: The right to opt out of promotional communications at any time.
• Right to Data Portability: The right to receive a copy of the information we have collected about you.

To exercise these rights, please contact us via live chat or email. We will process your request as quickly as possible after verification.

Protection of Minors' Data

m111 is for individuals aged 21 or older only. We do not knowingly collect personal information from minors. Age verification is a mandatory step during registration.

If we become aware that someone under the age of 21 has registered on our platform or provided information, we will immediately close the relevant account and take steps to delete the data.

International Data Transfers

To operate our platform, your information may be processed on servers outside Bangladesh. In such cases, we ensure that:

• Data transfers are carried out through secure methods.
• The receiving party complies with adequate data protection standards.
• Transferred data remains protected under this Privacy Policy.

Response to Security Breaches

If a data security breach occurs that may pose a high risk to your rights and freedoms, we will:

• Notify the affected users as quickly as possible.
• Transparently communicate the nature of the breach, the potential consequences, and the steps we have taken.
• Take immediate technical measures to mitigate the damage.
• Strengthen our security systems to prevent similar incidents in the future.

Links to Other Websites

The m111 platform may contain links to external websites. These third-party websites have their own privacy policies and are not under our control. We recommend that you read their privacy policies before visiting those websites. m111 is not responsible for the use of information by third-party websites.

Changes to the Privacy Policy

m111 reserves the right to update or change this Privacy Policy at any time. For any significant changes, we will:

• Post a notice in a prominent location on the website.
• Inform you of the changes at your registered email address (where applicable).
• Include a "Last Updated" date at the top of the revised policy.

Continued use of the platform after changes are made will be considered acceptance of the new policy. Please review this page regularly.